Customer Support
Last updated: October 2025
At One Hitters, your satisfaction is our top priority. Whether you have a question about your order, need help tracking a shipment, or want to learn more about our products, we're here to help.
1. How to Reach Us
Our support team is available Monday–Friday, 9:00 a.m. – 5:00 p.m. PST (excluding major holidays).
You can reach us at:
Email: info@onehitters.co
Mailing Address:
One Hitters
Under the umbrella of All Star Digital
2020 Holly Drive
Los Angeles, CA 90068
We aim to respond to all messages within 24–48 business hours.
2. Common Support Topics
Order Status
Once your order ships, you'll receive a confirmation email with tracking information. You can check your order's progress using the tracking link provided.
Changing or Canceling an Order
We process orders quickly, so if you need to make changes or cancel, please contact us immediately at info@onehitters.co. Once your order has shipped, we cannot make modifications, but you may return eligible items once received.
Returns & Refunds
If you're not satisfied with your order, we accept returns of unused and unopened items within 30 days of delivery. Please visit our Refund Policy and Shipping & Returns Policy pages for full details.
Damaged or Missing Items
If your item arrives damaged or incomplete, please email info@onehitters.co within 7 days of delivery with photos and your order number. We'll make it right as quickly as possible.
Product Questions
Need help choosing a product or understanding how it works? Our team is happy to assist and provide product details sourced directly from The Dart Co.
3. Tips for a Faster Resolution
When reaching out to our support team, please include:
- Your order number (found in your confirmation email)
- The email address used to place the order
- Any photos or screenshots related to your inquiry
Providing these details helps us resolve your request quickly and accurately.
4. Feedback and Suggestions
We're always looking to improve your experience.
If you have ideas, suggestions, or feedback about our products or website, please email info@onehitters.co with the subject line “Feedback.”
5. Response Time and Holidays
Our customer service operates Monday through Friday.
Messages received over the weekend or on holidays will be answered the next business day.
We appreciate your patience and your support for small, independent businesses like ours.
Thank You for Shopping with One Hitters
We're proud to partner with The Dart Co to deliver high-quality, discreet, and portable smoking accessories right to your doorstep. Your satisfaction keeps us lit.